I’m working in Easybook.com, a rapidly growing MNC with headquarter in Singapore. Easybook is currently a tour agency with the largest online coach ticketing website in Malaysia and Singapore.
This year, we successfully recruited many young software engineers from different countries. Most of them had never been to many interesting places in Malaysia. Hence, in order to help the newcomers in my team to understand more about local express bus industry and places in Malaysia, I suggested to have a short trip to Kuala Lumpur, the capital of Malaysia.
Purchase the Coach Tickets
After we had decided to visit Kuala Lumpur, we went to our website to book 2-way coach tickets to and from Singapore and Kuala Lumpur.
Easybook.com is a very convenient one-stop booking for travelers to plan an entire trip from beginning to end in Malaysia. By simply keying the origin and destination as well as the travel dates, we could find out the coach services suitable to us.
After that, we proceed to book hotel rooms. Easybook.com is an affiliate agent of Agoda. Hence, we can search for the hotel rooms in Easybook.com too!
Easybook.com provides many ways for customers to make payment. AXS Station is one of them. By scanning the barcode of the coach receipts that we got from coach booking steps, we could easily make payment in any of the AXS Station located in Singapore.
The Midnight Journey from Singapore to Kuala Lumpur
We checked-in at the coach counter located at Boon Lay after work. We presented our order summary printed from Easybook.com website to the counter staff. The counter is installed with Easybook system as well. Hence, the staff is able to easily validate our tickets and inform us the correct coach plate number with the help of Easybook waybill. Soon, the staff brought us to board the coach waiting outside the counter.
After the journey of 5.5 hours from Boon Lay, we reached the first drop-off point in Kuala Lumpur, Terminal Bersepadu Selatan (TBS). It was around 4am. So, the entire terminal was very quiet. After that, the coach continued its journey to its last stop in Kuala Lumpur, Berjaya Times Square.
We reached Berjaya Times Square 30 minutes later. Most of the shops, except 7-Eleven, were not yet open. The street was very quiet with only few of us walking and chatting.
Visit to Kuala Lumpur City Centre
It’s very easy to travel in Kuala Lumpur city area. You can choose to travel by bus, taxi, LRT, train. Or, if you are as young as us, then you can walk from one attraction to another!
We decided to have the famous Bak Kut Teh as our lunch. We took LRT because the restaurant selling Bak Kut Teh was quite far from our hotel. The Bak Kut Teh in Kuala Lumpur has totally different taste from the one we always find in Singapore. The soup is herbal soup, instead of peppery soup.
After lunch, we visited many attractions in the city, such as Petronas Twin Tower, KLCC, Dataran Merdeka, Kuala Lumpur City Gallery, and Petaling Street.
Our Product Is Everywhere
Our returning trip was on Sunday afternoon from TBS to Singapore.
When we just walked in the the TBS lobby, what we could see was a big advertisement of Easybook.com.
In 2014, we successfully integrated with TBS system. Hence, now our customers can actually easily check-in and collect ticket at TBS.
When I was walking outside the terminal, I saw the KTM Berhad train station, Badar Tasik Selatan, located just beside TBS. That reminded me the KTM Berhad train booking which was just implemented on our platform last month. Hence, our customers can easily book the train tickets on Easybook.com and then earn some loyalty points.
After we check-in at the coach counter in TBS at 12:30pm, we boarded the coach at 1:30pm to go back to Singapore.
I think technology has the capability to make our life better. That’s why I like building software applications. Thus, it’s very important for developers to experience the changes their software brings to the society themselves.
In this trip, we have witnessed how our system improves the workflow of bus operators, how our application helps travelers to plan their journey easily, and also how our website introduces attractions in both countries to the world. I am amazed by what we have achieved so far.
With just IT system and tour, it is already almost endless what we can do. So, what is our next goal? =)